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Contact Us

contact

Get in touch with our friendly team

Have a question or want to know more?
Use the form below to contact us or call us on 07 3245 2215.

HOURS

MON – THUR8am – 4pm

FRI8am – 3pm

First Saturday of the month, excluding weekends if the Saturday falls on a long weekend8am – 3pm

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Still need a hand?
Here are our FAQ’s

You can always ring our office on 07 3245 2215 and we will do our best to advise you. For eg: You might not be sure which size of rivet to use, or how to apply dye. Alternately you can email [email protected] and we will get back to you as soon as we can.

  • Does Mac-Lace also have a retail shop?

    Yes, we have a retail shop at the front of our warehouse (5 Natasha Street, Capalaba) on the south side of Brisbane. This shop is open Mon-Thu from 8am to 4pm and Friday 8am to 3pm

  • What about shipping Leather?

    We use Australia Post for most of our shipments. Unfortunately AP has introduced a size restriction on parcels and they now have to be under 1 metre wide. For larger articles like Leather Double Butts these may need to be cut in half to comply.

  • Do we have a minimum order?

    No minimum order but we do have a minimum charge for freight and handling which is $12.00. Some products come with a minimum in the packet which we do not separate. Eg: Rivets (min 100 units), Craft Rings (min 10 units) or Harness Needles (min 25 needles).

  • What payment options are there?

    We accept Paypal, Visa, Mastercard, Zip, Afterpay or direct deposit.

  • Can I apply for wholesale?

    You can apply for wholesale on this website by completing the form and sending it to us. Minimum requirements are a registered business name with an ABN. Wholesale discounts are not a set percentage and vary quite a bit from product to product. Click Here to apply.

  • What if I need help?

    You can always ring our office on 07 3245 2215 and we will do our best to advise you. For eg: You might not be sure which size of rivet to use, or how to apply dye. Alternately you can email us and we will get back to you as soon as we can.