FAQFrequently Asked Questions
What if I need help?
Does Mac-Lace also have a retail shop?
Yes, we have a retail shop at the front of our warehouse (5 Natasha Street, Capalaba) on the south side of Brisbane. This shop is open Mon-Thu from 8am to 4pm.
What about shipping Leather?
We use Australia Post for most of our shipments. Unfortunately AP has introduced a size restriction on parcels and they now have to be under 1 metre wide. For larger articles like Leather Double Butts these may need to be cut in half to comply.
Do we have a minimum order?
No minimum order but we do have a minimum charge for freight and handling which is $12.00.
Some products come with a minimum in the packet which we do not separate. Eg: Rivets (min 100 units), Craft Rings (min 10 units) or Harness Needles (min 25 needles).
What payment options are there?
We accept Paypal, Visa, Mastercard or direct deposit.
Can I apply for wholesale?
You can apply for wholesale on this website by completing the form and sending it to us. Minimum requirements are a registered business name with an ABN. Wholesale discounts are not a set percentage and vary quite a bit from product to product. Click Here to apply.