We offer a $20 Flat rate for all shipping Australian-Wide!

FAQ

Frequently Asked Questions

You can always ring our office on 07 3245 2215 and we will do our best to advise you. For eg: You might not be sure which size of rivet to use, or how to apply dye. Alternatively, you can contact us via the contact us page.

  • Does Mac-Lace have a retail shop?

    Yes, we have a retail shop at the front of our warehouse (5 Natasha Street, Capalaba) on the south side of Brisbane. This shop is open Mon-Thu from 8am to 4pm and Friday 8am to 3pm

  • What about shipping Leather?

    We use Australia Post for most of our shipments. Unfortunately AP has introduced a size restriction on parcels and they now have to be under 1 metre wide. For larger articles like Leather Double Butts these may need to be cut in half to comply.

  • Do we have a minimum order?

    No minimum order but we do have a minimum charge for freight and handling which is $12.00. Some products come with a minimum in the packet which we do not separate. Eg: Rivets (min 100 units), Craft Rings (min 10 units) or Harness Needles (min 25 needles).

  • What payment options are there?

    We accept Paypal, Visa, Mastercard, Zip, Afterpay or direct deposit.

  • Can I apply for wholesale?

    You can apply for wholesale on this website by completing the form and sending it to us. Minimum requirements are a registered business name with an ABN. Wholesale discounts are not a set percentage and vary quite a bit from product to product